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Read our expert blog about relevant themes, such as employee engagement, customer experience, management coaching and quality assurance.
The latest articles
How does quality assurance help with peak times?
QualityDesk and Puzzel have agreed on an integration partnership that allows contact centers to carry out quality assurance easily, fluently and systematically. Many contact centers
Leveraging the protégé effect in customer support
The importance of customer support can never be underestimated. Your agents are at the frontline of your business, and often also the last person your
Promoting leadership excellence, QualityDesk Ltd gathers funding of more than 200,000 euros for internationalization
The lead investor is the Finnish Impact Venture Builder investment company Fiil Good that invests in companies aiming to resolve social problems and improve the wellbeing of the environment and/or people. The other investors include Sofokus Ventures that invests in scalable digital products and services.
Why is coaching and quality assurance important?
The first priority in customer and sales services has to be customer interaction. Well-managed customer interactions ensure that the customer’s issues are addressed, resulting in
QualityDesk and Puzzel join forces
QualityDesk can now be found in the Puzzel Marketplace and it is easy to add to the Puzzel contact center system.
Everything related to coaching leadership now in one place
LocalTapiola Group is a mutual group of companies owned by its customers. It serves private customers, farmers, entrepreneurs, corporate customers, and organizations. LocalTapiola’s products and
Over 20,000 coaching sessions and thousands of hours saved each year! – QualityDesk in numbers 2021
It’s time to bring the numbers of QualityDesk up to speed. Our operative birthday, 13 July 2021, is here! Now is the perfect time to look back at our achievements over the past four years.
Attracting and keeping millennials
The way we look at work has changed. It’s no secret that retention rates for millennials are in decline and have been for a while. The average turnover in call centers is around 33 %, and in some cases, this rate can be much higher – even reaching three-digit numbers fast.
5 ways to boost a contact centre’s efficiency!
First impressions are important. You only have one chance, and a first impression is created quickly. This is the time for a company’s customer service to show what it’s made of.
Too much information is overwhelming – also during orientation
Contact centers usually have a higher employee turnover than many other businesses. Because of this, the orientation period needs to be efficient, but also pleasant to the employee.
Older posts
The latest Articles
How does quality assurance help with peak times?
QualityDesk and Puzzel have agreed on an integration partnership that allows contact centers to carry out quality assurance easily, fluently and systematically. Many contact centers
Leveraging the protégé effect in customer support
The importance of customer support can never be underestimated. Your agents are at the frontline of your business, and often also the last person your
Promoting leadership excellence, QualityDesk Ltd gathers funding of more than 200,000 euros for internationalization
The lead investor is the Finnish Impact Venture Builder investment company Fiil Good that invests in companies aiming to resolve social problems and improve the wellbeing of the environment and/or people. The other investors include Sofokus Ventures that invests in scalable digital products and services.
Why is coaching and quality assurance important?
The first priority in customer and sales services has to be customer interaction. Well-managed customer interactions ensure that the customer’s issues are addressed, resulting in
QualityDesk and Puzzel join forces
QualityDesk can now be found in the Puzzel Marketplace and it is easy to add to the Puzzel contact center system.
Everything related to coaching leadership now in one place
LocalTapiola Group is a mutual group of companies owned by its customers. It serves private customers, farmers, entrepreneurs, corporate customers, and organizations. LocalTapiola’s products and
Over 20,000 coaching sessions and thousands of hours saved each year! – QualityDesk in numbers 2021
It’s time to bring the numbers of QualityDesk up to speed. Our operative birthday, 13 July 2021, is here! Now is the perfect time to look back at our achievements over the past four years.
Attracting and keeping millennials
The way we look at work has changed. It’s no secret that retention rates for millennials are in decline and have been for a while. The average turnover in call centers is around 33 %, and in some cases, this rate can be much higher – even reaching three-digit numbers fast.
5 ways to boost a contact centre’s efficiency!
First impressions are important. You only have one chance, and a first impression is created quickly. This is the time for a company’s customer service to show what it’s made of.
Too much information is overwhelming – also during orientation
Contact centers usually have a higher employee turnover than many other businesses. Because of this, the orientation period needs to be efficient, but also pleasant to the employee.
Older posts
The Most Popular Articles
How does quality assurance help with peak times?
QualityDesk and Puzzel have agreed on an integration partnership that allows contact centers to carry out quality assurance easily, fluently and systematically. Many contact centers
Leveraging the protégé effect in customer support
The importance of customer support can never be underestimated. Your agents are at the frontline of your business, and often also the last person your
Promoting leadership excellence, QualityDesk Ltd gathers funding of more than 200,000 euros for internationalization
The lead investor is the Finnish Impact Venture Builder investment company Fiil Good that invests in companies aiming to resolve social problems and improve the wellbeing of the environment and/or people. The other investors include Sofokus Ventures that invests in scalable digital products and services.
Why is coaching and quality assurance important?
The first priority in customer and sales services has to be customer interaction. Well-managed customer interactions ensure that the customer’s issues are addressed, resulting in
