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Quality Desk

The latest articles

Attracting and keeping millennials

Attracting and keeping millennials

The way we look at work has changed. It’s no secret that retention rates for millennials are in decline and have been for a while. The average turnover in call centers is around 33 %, and in some cases, this rate can be much higher – even reaching three-digit numbers fast.

odotuskeskustelu-opi-todella-tuntemaan-tiimisi

Discussing expectations – get to really know your team!

Of course, as a supervisor you surely know your team, but the expectations you have of each other may often be a little unclear. What do the employees expect of you? Discussing results, giving more feedback, coaching, helping, letting them be?

tunne-voittaa-jarjen-aina

Emotion trumps reason. Every time.

What are you feeling right now? Why do you feel that way? These are questions that you should definitely think about every now and then. Especially when emotions are running high: you may be feeling angry, frustrated, disappointed, happy, successful or thankful.

Quality Desk

The latest Articles

Attracting and keeping millennials

Attracting and keeping millennials

The way we look at work has changed. It’s no secret that retention rates for millennials are in decline and have been for a while. The average turnover in call centers is around 33 %, and in some cases, this rate can be much higher – even reaching three-digit numbers fast.

odotuskeskustelu-opi-todella-tuntemaan-tiimisi

Discussing expectations – get to really know your team!

Of course, as a supervisor you surely know your team, but the expectations you have of each other may often be a little unclear. What do the employees expect of you? Discussing results, giving more feedback, coaching, helping, letting them be?

tunne-voittaa-jarjen-aina

Emotion trumps reason. Every time.

What are you feeling right now? Why do you feel that way? These are questions that you should definitely think about every now and then. Especially when emotions are running high: you may be feeling angry, frustrated, disappointed, happy, successful or thankful.

Trendaavat

The Most Popular Articles

Attracting and keeping millennials

Attracting and keeping millennials

The way we look at work has changed. It’s no secret that retention rates for millennials are in decline and have been for a while. The average turnover in call centers is around 33 %, and in some cases, this rate can be much higher – even reaching three-digit numbers fast.

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