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odotuskeskustelu-opi-todella-tuntemaan-tiimisi

Discussing expectations – get to really know your team!

Of course, as a supervisor you surely know your team, but the expectations you have of each other may often be a little unclear. What do the employees expect of you? Discussing results, giving more feedback, coaching, helping, letting them be?

tunne-voittaa-jarjen-aina

Emotion trumps reason. Every time.

What are you feeling right now? Why do you feel that way? These are questions that you should definitely think about every now and then. Especially when emotions are running high: you may be feeling angry, frustrated, disappointed, happy, successful or thankful.

contact-centerin-yleisimmat-ongelmat

Top problems for contact centres, #1: Excel files

Excel is great. Please believe me when I say that I really do like it! In practice, this is because I have used it to create a wide variety of reporting solutions over the past 14 years that I have spent working in the contact centre industry.

Quality Desk

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odotuskeskustelu-opi-todella-tuntemaan-tiimisi

Discussing expectations – get to really know your team!

Of course, as a supervisor you surely know your team, but the expectations you have of each other may often be a little unclear. What do the employees expect of you? Discussing results, giving more feedback, coaching, helping, letting them be?

tunne-voittaa-jarjen-aina

Emotion trumps reason. Every time.

What are you feeling right now? Why do you feel that way? These are questions that you should definitely think about every now and then. Especially when emotions are running high: you may be feeling angry, frustrated, disappointed, happy, successful or thankful.

contact-centerin-yleisimmat-ongelmat

Top problems for contact centres, #1: Excel files

Excel is great. Please believe me when I say that I really do like it! In practice, this is because I have used it to create a wide variety of reporting solutions over the past 14 years that I have spent working in the contact centre industry.

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odotuskeskustelu-opi-todella-tuntemaan-tiimisi

Discussing expectations – get to really know your team!

Of course, as a supervisor you surely know your team, but the expectations you have of each other may often be a little unclear. What do the employees expect of you? Discussing results, giving more feedback, coaching, helping, letting them be?