Records were kept of all coaching sessions, development targets were set, and in a couple of months, significant results were achieved in terms of sales and, more importantly, in terms of employee satisfaction. The employees felt that they were valued and that their work really mattered.
However, as is typical with these makeshift solutions, there is a “but”. As the months went by, the process began to wither away. Ville simply did not have enough time to do enough evaluations with his Excel form, send the evaluations and coaching materials to the employees via email, and follow up on their areas for improvement. Everything felt chaotic.
Even today, most organizations still face this same problem. When you think of an organization with hundreds or even thousands of employees, how much time do you think manual processes like this take every year?