Coaching that moves you forward
Employees need feedback to improve, but so does the management. QualityDesk’s coaching features encourage discussions throughout the organization.
Great leadership is coaching leadership
In modern business culture, the definition of good leadership has transformed in a meaningful way. Gone are the days of shouting and ordering like they do in armies. Modern day leadership is about open communication, trusting relationships, and cultures where everybody thrives.
QualityDesk makes powerful coaching easier than ever. We’ve created hundreds of deep conversations within different levels of organisations and thus have created a sense of togetherness and meaning for our thousands of users.
QualityDesk’s Coaching features include:
- Coaching form builder
- 1-to-1 coaching
- Group coaching
- Agent logins and real-time view
- Agent self-coaching
- Supervisor coaching
- Assigned action points
- Action point follow-ups
- Calendar integration
- Notifications each way
- Operational reporting and insights
- Agent development view and insights
Coaching in practice
In practice, you can build coaching forms in QualityDesk for the leadership between a supervisor and an employee. You can customize the form to suit the specific needs of your organization! Among other things, it can include factors related to coping at work, achieving results, causes of frustration, strategy, workplace culture or all of these at once.
The development needs agreed in coaching sessions can be recorded in QualityDesk, and the next coaching sessions can be scheduled directly in the software, which will automatically be booked in the participants’ calendars. Development actions can be marked as done, showing how the agreed measures are completed.
The HR and management can monitor the state of leadership in real time. Automatic reporting clearly shows which teams, units or locations practice coaching leadership and how much. This also helps to recognize how leadership affects efficiency, the customer experience and the employee experience.
Due to the coaching features, you can make sure that your organisation exercises leadership systematically in the areas that are important for your organisation.