See the progress at one glance
QualityDesk’s reporting is fully automated, real-time and transparent. All evaluations can be reviewed later by the supervisor and by the employees.
Reporting is better when it’s automated
QualityDesk’s visually intuitive, real-time reporting makes monitoring and business development easier than ever. With QualityDesk, you don’t have to wait for monthly reports to act. Our reports allow you to quickly identify critical areas for improvement and take targeted action immediately.
Additionally, each agent has their own visual progress sheet, where both the agent and the team lead can see their progress at one glance. No more waiting for monthly reports, or even writing them! Just take a quick peak within QualityDesk, and you’ll be better informed than ever.
QualityDesk's reports include:
- Custom dashboard by role
- Evaluation summary report
- Coaching summary report
- Latest coachings
- Browsing individual evaluations
- Browsing individual coachings
Book your free demo today, and embark on a journey towards more satisfied customers and a happier staff!