Customer stories
QualityDesk brought systematicity to quality assurance
Vakka-Suomen Puhelin Oy (VSP) provides outsourced customer service, IT solutions, and data communication links for businesses. With more than 120 years of experience, VSP provides customer
QualityDesk helps Rainmaker with monitoring and perceiving the overall picture
Rainmaker is the largest service company of sales and customer work in Finland. Rainmaker provides all-inclusive sales services, contact center services, and personnel services. Rainmaker has
QualityDesk facilitated monitoring and reporting
Finnish P&C Insurance Ltd (Suomen Vahinkovakuutus Oy) is a modern Finnish insurance company serving over 165,000 customers. Finnish P&C Insurance Ltd. is owned by POP
LocalTapiola’s managers save time with the help of quality assurance and coaching software
LocalTapiola strives to serve its customers as well as possible, which is why the quality of customer interactions is monitored constantly. The company uses software
For Elenia Palvelut Oy, the well-being of the customer service staff is important
Elenia Palvelut Oy and QualityDesk have entered into an agreement to use the QualityDesk service for quality assurance and coaching of Elenia’s customer service. The
Coaching customer service agents is important to Aller Media
Aller Media and QualityDesk have signed a contract regarding the use of the QualityDesk service in Aller Media’s customer service quality assurance and customer service
Everything related to coaching leadership now in one place
LocalTapiola Group is a mutual group of companies owned by its customers. It serves private customers, farmers, entrepreneurs, corporate customers, and organizations. LocalTapiola’s products and
70% of those who have piloted QualityDesk continue to use the app. Watch the video to find out how the pilot period went at LocalTapiola and why they decided to continue using the app!
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