Customer stories
Bilia and QualityDesk: Enhancing Customer Service in the Automotive Sector
Bilia, a leader in the Swedish automotive service industry, has a rich history dating back to the 1920s. Known for its comprehensive offerings in vehicle
The Impact of QualityDesk on Reale Seguros’ Business Strategy
Moving from outdated Excel spreadsheets to modern QualityDesk systems, Reale Seguros experienced a profound transformation in their quality control methods. This change has sped up
QualityDesk improves S-Bank’s customer service and employee experience
QualityDesk is a quality assurance and management system for customer service and sales, which S-Pankki uses to improve customer service and enhance the employee experience.
S-Bank is using QualityDesk for compliance, coaching and skill management!
S-Pankki is a Finnish bank that offers a wide range of financial services to both private customers and businesses. As part of the S Group,
Experiences with the QualityDesk Application in Change Management at Finnish Post Office
Tämä referenssi koskettaa aikaa 2019 ja 2020. Postin Asiakaspalvelussa oli vuonna 2018 käynnissä paljon muutoksia. Näihin lukeutui muun muassa uuden valmennusmallin sisäistäminen, korona ja etätyöskentely sekä Postin brändimuutos.
Reale Seguros has seen a huge improvement in quality after replacing the spreadsheets with QualityDesk-software!
Customer Reale Seguros is an insurance company that has been present in Spain since 1988. It belongs to the Reale Group, whose parent company is
QualityDesk brought systematicity to quality assurance
Vakka-Suomen Puhelin Oy (VSP) provides outsourced customer service, IT solutions, and data communication links for businesses. With more than 120 years of experience, VSP provides customer
QualityDesk helps Rainmaker with monitoring and perceiving the overall picture
Rainmaker is the largest service company of sales and customer work in Finland. Rainmaker provides all-inclusive sales services, contact center services, and personnel services. Rainmaker has
QualityDesk facilitated monitoring and reporting
Company and Usage Suomen Vahinkovakuutus Oy is a modern Finnish insurance company serving over 165,000 customers. It is owned by the POP Bank Group and
LocalTapiola’s managers save time with the help of quality assurance and coaching software
LocalTapiola strives to serve its customers as well as possible, which is why the quality of customer interactions is monitored constantly. The company uses software
For Elenia Palvelut Oy, the well-being of the customer service staff is important
Elenia Palvelut Oy and QualityDesk have entered into an agreement to use the QualityDesk service for quality assurance and coaching of Elenia’s customer service. The
70% of those who have piloted QualityDesk continue to use the app. Watch the video to find out how the pilot period went at LocalTapiola and why they decided to continue using the app!
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