Blog
Read our expert blog about relevant themes, such as employee engagement, customer experience, coaching leadership and quality assurance.
The latest articles
Importance of coaching leadership in employee development
Skilled and trained employees are the most important resource of a company. This is true for every single company, but the significance of skilled employees
How to achieve customer service goals?
Quality assurance is probably one of the only ways to ensure that the goals set for customer service are achieved.
How to make the most of the contact center’s quiet moments?
Summer is usually a quiet time for customer service. Seasonally and regardless of the sector, there are quiet moments throughout the year. So this is a good time to do a little deeper analysis of what happens in customer encounters.
QualityDesk sponsors Kontaktadagen 2022
Kontaktadagen is the biggest conference of the year for those who work with customer meetings via telephone and digital channels and want to create tomorrow’s
QualityDesk now available online
Starting systematic quality assurance is now easier than ever. You can subscribe to QualityDesk online and start using it in minutes! We have made the
Our invoicing address is changing 1.2.2022
Our company is now able to receive invoices electronically and therefore our invoicing address has been changed. Please update this new data found below into
How does quality assurance help with peak times?
QualityDesk and Puzzel have agreed on an integration partnership that allows contact centers to carry out quality assurance easily, fluently and systematically. Many contact centers
Leveraging the protégé effect in customer support
The importance of customer support can never be underestimated. Your agents are at the frontline of your business, and often also the last person your
Promoting leadership excellence, QualityDesk Ltd gathers funding of more than 200,000 euros for internationalization
The lead investor is the Finnish Impact Venture Builder investment company Fiil Good that invests in companies aiming to resolve social problems and improve the wellbeing of the environment and/or people. The other investors include Sofokus Ventures that invests in scalable digital products and services.
Why is coaching and quality assurance important?
The first priority in customer and sales services has to be customer interaction. Well-managed customer interactions ensure that the customer’s issues are addressed, resulting in
Older posts
Importance of coaching leadership in employee development
How to achieve customer service goals?
How to make the most of the contact center’s quiet moments?
QualityDesk sponsors Kontaktadagen 2022
QualityDesk now available online
The latest Articles
Coaching Leadership in Practice: An effective coaching form for achieving goals
A coaching leadership style does not require certification, training, or any other initial investment. Anyone can start using a coaching leadership style right away and learn as they go.
Improving the Quality of Customer Service – How to Ensure Quality and Achieve Goals?
The quality of customer service is crucial to business success. It’s not just about providing quick and correct answers but also delivering consistent and customer-focused service. In this article, we will go through how to ensure the quality of customer service and achieve the set goals.
QualityDesk evolves based on customer feedback
A high-quality customer experience requires continuous development and interaction, and at QualityDesk, we want to ensure that our product meets our users needs.
How to create an excellent quality assurance process for a contact center?
Quality assurance in a contact center and generally in managing customer interactions is extremely important.
Coaching Leadership in Practice: An effective coaching form for achieving goals
A coaching leadership style does not require certification, training, or any other initial investment. Anyone can start using a coaching leadership style immediately and learn as they go.
Customer service as a competitive tool: What is good customer service?
What is good customer service? Excellent customer service includes the following elements: The service is friendly and consistent, regardless of the customer service representative. The
Why Giving Feedback is Not Coaching
Both giving feedback and coaching are essential tools in leadership and personal development. While each has its place and can complement the other, they are
5 perspectives for managers as to why coaching leadership is worth it
What is coaching leadership? Coaching leadership means inclusive, appreciative and caring leadership. It is a form of systematic, goal-oriented leadership, where the person who is
How to monitor the success of your campaigns?
You have launched your campaign and you feel good about it. But how can you be sure that your campaign is really having the desired
5 (critical) reasons to integrate a quality management system into your customer service system
A customer service system is an important investment for an organization. Compliance, usability, integratability… There’s a lot of things to consider. The ultimate purpose of
Older posts
The Most Popular Articles
Coaching Leadership in Practice: An effective coaching form for achieving goals
A coaching leadership style does not require certification, training, or any other initial investment. Anyone can start using a coaching leadership style right away and learn as they go.
Improving the Quality of Customer Service – How to Ensure Quality and Achieve Goals?
The quality of customer service is crucial to business success. It’s not just about providing quick and correct answers but also delivering consistent and customer-focused service. In this article, we will go through how to ensure the quality of customer service and achieve the set goals.
QualityDesk evolves based on customer feedback
A high-quality customer experience requires continuous development and interaction, and at QualityDesk, we want to ensure that our product meets our users needs.
How to create an excellent quality assurance process for a contact center?
Quality assurance in a contact center and generally in managing customer interactions is extremely important.
