What is coaching leadership?
Coaching leadership means inclusive, appreciative and caring leadership. It is a form of systematic, goal-oriented leadership, where the person who is being led is given the main responsibility for personal development. Without systematic leadership, you cannot achieve the desired results. Coaching leadership can therefore significantly contribute to achieving the organization’s strategic goals. This article contains five perspectives for managers as to why coaching leadership is worth it in an organization.
1. Lower employee turnover
Poor leadership is one of the most common reasons for changing jobs. It therefore goes without saying that the quality of leadership can significantly influence the employee experience and employee retention. Coaching leadership helps build a work environment where people are motivated and willing to learn and cooperate. When employees know what is expected of them and have the right tools to succeed at work, their motivation and commitment to their job and their employer grows. At the same time, you ensure that the employee can safely give feedback to their supervisors and employer. In doing so, they can contribute to the development of the entire organization.
2. Reach goals easier
Coaching provides clear expectations and goals so that team members do not need to guess at what is required of them. The supervisor supports and guides employees as they pursue their goals. Coaching promotes continuous employee development, which increases employee satisfaction and success.
3. Achieve results systematically
The key to achieving results is to ensure that all the right things get done in customer interactions. For example, you cannot boost your additional sales if no additional sales are pursued in customer interactions. Once your employees have clear goals and guidelines for achieving success at work and their performance is regularly monitored, you will achieve the target results more and more often. By ensuring that the right things get done in your customer interactions, you can deliver a consistent level of service to your customers, regardless of the employee and the channel. You can also be certain that the internal guidelines are followed appropriately.
4. Trained, committed staff gives the organization a competitive edge
Coaching leadership requires personal mentoring so that the skills of each team member can be improved correctly. Competent employees can weave their way through even the most challenging service situations, and the majority of your customer interactions will match the target service experience. Everyone will benefit from the results of this work!
5. Coaching turns weaknesses into strengths
Coaching can be used to identify weaknesses and help every team member develop in the best possible way. This improves both employee and customer satisfaction and thereby the bottom line of the organization. A culture of open feedback and discussion ensures that, rather than brooding over issues, they are addressed in a timely manner in mutual understanding. Coaching leadership helps the supervisor and the employee, the coach and the person being coached to work towards a common goal!
Competent and skilled staff is the company’s most important resource. But do you know, how coaching leadership helps in employee development?
With the help of coaching leadership, each employee can be offered individual training and support. When employees feel that their employer is ensuring that they have sufficient knowledge and skills to succeed at work, both the importance of their own work and their motivation grow. Read the full article “Importance of coaching leadership in employee development” here!