How does quality assurance help with peak times?
QualityDesk and Puzzel have agreed on an integration partnership that allows contact centers to carry out quality assurance easily, fluently and systematically. Many contact centers even today still rely on Excel or other similar tools for quality assurance. These tools are tricky to use and rarely provide a full picture of quality or the current […]
Leveraging the protégé effect in customer support
The importance of customer support can never be underestimated. Your agents are at the frontline of your business, and often also the last person your customers interact with after a sale is made or when they have issues with your services. Customer support agents are the ones handling your company’s reputation, and the satisfaction of […]
Promoting leadership excellence, QualityDesk Ltd gathers funding of more than 200,000 euros for internationalization
The lead investor is the Finnish Impact Venture Builder investment company Fiil Good that invests in companies aiming to resolve social problems and improve the wellbeing of the environment and/or people. The other investors include Sofokus Ventures that invests in scalable digital products and services.
QualityDesk and Puzzel join forces
QualityDesk can now be found in the Puzzel Marketplace and it is easy to add to the Puzzel contact center system.
Everything related to coaching leadership now in one place
LocalTapiola Group is a mutual group of companies owned by its customers. It serves private customers, farmers, entrepreneurs, corporate customers, and organizations. LocalTapiola’s products and services cover non-life, life, and pension insurance, as well as investment and saving services. LocalTapiola employs 3,500 people and the number of owner-customers is nearly 1.5 million. QualityDesk was first introduced at […]
Over 20,000 coaching sessions and thousands of hours saved each year! – QualityDesk in numbers 2021
It’s time to bring the numbers of QualityDesk up to speed. Our operative birthday, 13 July 2021, is here! Now is the perfect time to look back at our achievements over the past four years.
