How does quality assurance help with peak times?

QualityDesk and Puzzel have agreed on an integration partnership that allows contact centers to carry out quality assurance easily, fluently and systematically. Many contact centers even today still rely on Excel or other similar tools for quality assurance. These tools are tricky to use and rarely provide a full picture of quality or the current […]

Attracting and keeping millennials

Attracting and keeping millennials

The way we look at work has changed. It’s no secret that retention rates for millennials are in decline and have been for a while. The average turnover in call centers is around 33 %, and in some cases, this rate can be much higher – even reaching three-digit numbers fast.