Customer service as a competitive tool: What is good customer service?
Customer service has changed in the 2010s from an expense item to a strategic competitive tool for companies. Why? Because as customer journeys have become more complex and personalized, the role of the customer experience has become even more important. The quality and value of products or services is simply no longer enough, but companies […]
5 perspectives for managers as to why coaching leadership is worth it
What is coaching leadership? Coaching leadership means inclusive, appreciative and caring leadership. It is a form of systematic, goal-oriented leadership, where the person who is being led is given the main responsibility for personal development. Without systematic leadership, you cannot achieve the desired results. Coaching leadership can therefore significantly contribute to achieving the organization’s strategic […]
How to monitor the success of your campaigns?
You have launched your campaign and you feel good about it. But how can you be sure that your campaign is really having the desired effect? In this post, we’ll give you some tips on how to monitor the success of your customer service campaigns. By doing so, you can make the necessary adjustments and […]
5 (critical) reasons to integrate a quality management system into your customer service system
A customer service system is an important investment for an organization. Compliance, usability, integratability… There’s a lot of things to consider. The ultimate purpose of a customer service system is to improve work efficiency and make work easier for users so that they could provide a smoother service and better customer experiences. You should also […]
Importance of coaching leadership in employee development
Skilled and trained employees are the most important resource of a company. This is true for every single company, but the significance of skilled employees is particularly relevant in the customer service industry. Customer service agents come across a diverse range of situations and people in their work. All these interactions need to be conducted […]
How to achieve customer service goals?
Quality assurance is probably one of the only ways to ensure that the goals set for customer service are achieved.
