Improving the Quality of Customer Service – How to Ensure Quality and Achieve Goals?
The quality of customer service is crucial to business success. It’s not just about providing quick and correct answers but also delivering consistent and customer-focused service. In this article, we will go through how to ensure the quality of customer service and achieve the set goals.
QualityDesk evolves based on customer feedback
A high-quality customer experience requires continuous development and interaction, and at QualityDesk, we want to ensure that our product meets our users needs.
How to create an excellent quality assurance process for a contact center?
Quality assurance in a contact center and generally in managing customer interactions is extremely important.
Coaching Leadership in Practice: An effective coaching form for achieving goals
Download the Coaching Form Template Coaching leadership is defined, among other ways, as follows: Coaching leadership is a leadership style where the supervisor or leader acts as a coach, helping employees to develop, achieve their goals, and improve their performance. This leadership style focuses more on guiding, listening, and asking questions rather than traditional authoritarian […]
Customer service as a competitive tool: What is good customer service?
What is good customer service? Excellent customer service includes the following elements: The service is friendly and consistent, regardless of the customer service representative. The customer feels heard and understood and knows what will happen next. The matter is resolved in a single contact. Listening to hold music is kept to a minimum. There is […]
Why Giving Feedback is Not Coaching
Both giving feedback and coaching are essential tools in leadership and personal development. While each has its place and can complement the other, they are not the same. In this article, we’ll explore the reasons why giving feedback is not the same as coaching. 1. Objectives and Goals Feedback: The primary objective of feedback is […]