How to monitor the success of your campaigns?
You have launched your campaign and you feel good about it. But how can you be sure that your campaign is really having the desired effect? In this post, we’ll give you some tips on how to monitor the success of your customer service campaigns. By doing so, you can make the necessary adjustments and […]
5 (critical) reasons to integrate a quality management system into your customer service system
A customer service system is an important investment for an organization. Compliance, usability, integratability… There’s a lot of things to consider. The ultimate purpose of a customer service system is to improve work efficiency and make work easier for users so that they could provide a smoother service and better customer experiences. You should also […]
Importance of coaching leadership in employee development
Skilled and trained employees are the most important resource of a company. This is true for every single company, but the significance of skilled employees is particularly relevant in the customer service industry. Customer service agents come across a diverse range of situations and people in their work. All these interactions need to be conducted […]
How to achieve customer service goals?
Quality assurance is probably one of the only ways to ensure that the goals set for customer service are achieved.
How to make the most of the contact center’s quiet moments?
Summer is usually a quiet time for customer service. Seasonally and regardless of the sector, there are quiet moments throughout the year. So this is a good time to do a little deeper analysis of what happens in customer encounters.
QualityDesk sponsors Kontaktadagen 2022
Kontaktadagen is the biggest conference of the year for those who work with customer meetings via telephone and digital channels and want to create tomorrow’s customer experiences. Kontaktadagen 2022 will focus on customer relationships in the digital world, customer experience and new technologies, including AI, which is increasingly impacting today’s customer relationships. We are excited […]