Kontaktadagen is the biggest conference of the year for those who work with customer meetings via telephone and digital channels and want to create tomorrow’s customer experiences. Kontaktadagen 2022 will focus on customer relationships in the digital world, customer experience and new technologies, including AI, which is increasingly impacting today’s customer relationships.
We are excited to have the opportunity to sponsor the event together with big names such as Genesys, Calabrio and Teleperformance.
As we are sponsoring the event, we have the opportunity to present a customer case during the event. We are so happy and thrilled about the fact that Louise Trygg Hammarbäck, a customer service manager from Bilia Ab is joining us in the event! Bilia is one of Europe’s largest car dealers with a leading position in service and sales of cars, vans and trucks and services such as financing and insurance.
During her slot, Louise will share her insights on why coaching leadership is perceived so important at Bilia, and how it affects the quality of customer service and customers’ perceived value. Moreover, she will tell how Bilia got rid of Excels in their management work. 😉
Kontaktadagen 2022 will take place on 19.5.2022. You can read more about the event here.