Importance of coaching leadership in employee development
Skilled and trained employees are the most important resource of a company. This is true for every single company, but the significance of skilled employees is particularly relevant in the customer service industry. Customer service agents come across a diverse range of situations and people in their work. All these interactions need to be conducted […]
How to achieve customer service goals?
Quality assurance is probably one of the only ways to ensure that the goals set for customer service are achieved.
How to make the most of the contact center’s quiet moments?
Summer is usually a quiet time for customer service. Seasonally and regardless of the sector, there are quiet moments throughout the year. So this is a good time to do a little deeper analysis of what happens in customer encounters.
QualityDesk sponsors Kontaktadagen 2022
Kontaktadagen is the biggest conference of the year for those who work with customer meetings via telephone and digital channels and want to create tomorrow’s customer experiences. Kontaktadagen 2022 will focus on customer relationships in the digital world, customer experience and new technologies, including AI, which is increasingly impacting today’s customer relationships. We are excited […]
Our invoicing address is changing 1.2.2022
Our company is now able to receive invoices electronically and therefore our invoicing address has been changed. Please update this new data found below into your customer database. Business ID (Finland) 2808647-5VAT identification number (Global) FI28086475E-invoicing address (Finland) 003728086475E-invoicing service provider (Finland) OpusCapita Solutions OyE-invoicing service provider ID (Finland) E204503Email invoicing address (Global) QualityDesk.FI.P.158168-5@docinbound.com Paper […]
How does quality assurance help with peak times?
QualityDesk and Puzzel have agreed on an integration partnership that allows contact centers to carry out quality assurance easily, fluently and systematically. Many contact centers even today still rely on Excel or other similar tools for quality assurance. These tools are tricky to use and rarely provide a full picture of quality or the current […]
