Coaching Leadership in Practice: An effective coaching form for achieving goals
A coaching leadership style does not require certification, training, or any other initial investment. Anyone can start using a coaching leadership style immediately and learn as they go.
Why Giving Feedback is Not Coaching
Both giving feedback and coaching are essential tools in leadership and personal development. While each has its place and can complement the other, they are not the same. In this article, we’ll explore the reasons why giving feedback is not the same as coaching. 1. Objectives and Goals Feedback: The primary objective of feedback is […]
5 perspectives for managers as to why coaching leadership is worth it
What is coaching leadership? Coaching leadership means inclusive, appreciative and caring leadership. It is a form of systematic, goal-oriented leadership, where the person who is being led is given the main responsibility for personal development. Without systematic leadership, you cannot achieve the desired results. Coaching leadership can therefore significantly contribute to achieving the organization’s strategic […]
Importance of coaching leadership in employee development
Skilled and trained employees are the most important resource of a company. This is true for every single company, but the significance of skilled employees is particularly relevant in the customer service industry. Customer service agents come across a diverse range of situations and people in their work. All these interactions need to be conducted […]
Too much information is overwhelming – also during orientation
Contact centers usually have a higher employee turnover than many other businesses. Because of this, the orientation period needs to be efficient, but also pleasant to the employee.
Discussing expectations – get to really know your team!
Of course, as a supervisor you surely know your team, but the expectations you have of each other may often be a little unclear. What do the employees expect of you? Discussing results, giving more feedback, coaching, helping, letting them be?
