How to make the most of the contact center’s quiet moments?
Summer is usually a quiet time for customer service. Seasonally and regardless of the sector, there are quiet moments throughout the year. So this is a good time to do a little deeper analysis of what happens in customer encounters.
QualityDesk sponsors Kontaktadagen 2022
Kontaktadagen is the biggest conference of the year for those who work with customer meetings via telephone and digital channels and want to create tomorrow’s customer experiences. Kontaktadagen 2022 will focus on customer relationships in the digital world, customer experience and new technologies, including AI, which is increasingly impacting today’s customer relationships. We are excited […]
QualityDesk now available online
Starting systematic quality assurance is now easier than ever. You can subscribe to QualityDesk online and start using it in minutes! We have made the implementation and on-boarding as easy as possible, and you will have clear step-by-step instructions within the software. And what’s best, no IT department’s help is required for deployment, but the […]
Our invoicing address is changing 1.2.2022
Our company is now able to receive invoices electronically and therefore our invoicing address has been changed. Please update this new data found below into your customer database. Business ID (Finland) 2808647-5VAT identification number (Global) FI28086475E-invoicing address (Finland) 003728086475E-invoicing service provider (Finland) OpusCapita Solutions OyE-invoicing service provider ID (Finland) E204503Email invoicing address (Global) QualityDesk.FI.P.158168-5@docinbound.com Paper […]
How does quality assurance help with peak times?
QualityDesk and Puzzel have agreed on an integration partnership that allows contact centers to carry out quality assurance easily, fluently and systematically. Many contact centers even today still rely on Excel or other similar tools for quality assurance. These tools are tricky to use and rarely provide a full picture of quality or the current […]
Leveraging the protégé effect in customer support
The importance of customer support can never be underestimated. Your agents are at the frontline of your business, and often also the last person your customers interact with after a sale is made or when they have issues with your services. Customer support agents are the ones handling your company’s reputation, and the satisfaction of […]
