Coaching Leadership in Practice: An effective coaching form for achieving goals
A coaching leadership style does not require certification, training, or any other initial investment. Anyone can start using a coaching leadership style immediately and learn as they go.
Customer service as a competitive tool: What is good customer service?
What is good customer service? Excellent customer service includes the following elements: The service is friendly and consistent, regardless of the customer service representative. The customer feels heard and understood and knows what will happen next. The matter is resolved in a single contact. Listening to hold music is kept to a minimum. There is […]
Why Giving Feedback is Not Coaching
Both giving feedback and coaching are essential tools in leadership and personal development. While each has its place and can complement the other, they are not the same. In this article, we’ll explore the reasons why giving feedback is not the same as coaching. 1. Objectives and Goals Feedback: The primary objective of feedback is […]
5 perspectives for managers as to why coaching leadership is worth it
What is coaching leadership? Coaching leadership means inclusive, appreciative and caring leadership. It is a form of systematic, goal-oriented leadership, where the person who is being led is given the main responsibility for personal development. Without systematic leadership, you cannot achieve the desired results. Coaching leadership can therefore significantly contribute to achieving the organization’s strategic […]
How to monitor the success of your campaigns?
You have launched your campaign and you feel good about it. But how can you be sure that your campaign is really having the desired effect? In this post, we’ll give you some tips on how to monitor the success of your customer service campaigns. By doing so, you can make the necessary adjustments and […]
5 (critical) reasons to integrate a quality management system into your customer service system
A customer service system is an important investment for an organization. Compliance, usability, integratability… There’s a lot of things to consider. The ultimate purpose of a customer service system is to improve work efficiency and make work easier for users so that they could provide a smoother service and better customer experiences. You should also […]
