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5 (critical) reasons to integrate a quality management system into your customer service system
A customer service system is an important investment for an organization. Compliance, usability, integratability… There’s a lot of things to consider. The ultimate purpose of
Importance of coaching leadership in employee development
Skilled and trained employees are the most important resource of a company. This is true for every single company, but the significance of skilled employees
How to achieve customer service goals?
Quality assurance is probably one of the only ways to ensure that the goals set for customer service are achieved.
How to make the most of the contact center’s quiet moments?
Summer is usually a quiet time for customer service. Seasonally and regardless of the sector, there are quiet moments throughout the year. So this is a good time to do a little deeper analysis of what happens in customer encounters.
QualityDesk sponsors Kontaktadagen 2022
Kontaktadagen is the biggest conference of the year for those who work with customer meetings via telephone and digital channels and want to create tomorrow’s
QualityDesk now available online
Starting systematic quality assurance is now easier than ever. You can subscribe to QualityDesk online and start using it in minutes! We have made the
