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QualityDesk on yksi Kontaktadagen 2022 sponsoreista

Kontaktadagen on Ruotsissa järjestettävä vuotuinen tapahtuma ja vuoden suurin konferenssi niille, jotka työskentelevät asiakastapaamisten parissa puhelimitse ja digitaalisten kanavien kautta. Tämän vuoden Kontaktadagenin keskiössä ovat

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11.3.2022

Asiakaspalvelu

Miten saavuttaa asiakaspalvelulle asetetut tavoitteet?

Laadunvarmistus lienee yksi ainoita keinoja varmista asiakaspalvelun tavoitteiden saavuttaminen.

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22.2.2022

Laskutusosoitteemme muuttuu 1.2.2022

Käsittelemme ostolaskumme sähköisesti. Pyrimme omalta osaltamme edistämään verkkolaskutuksen yleistymistä ja toivommekin saavamme laskunne verkkolaskuina aina kun se on mahdollista. Verkkolaskuosoitteemme on 003728086475 Y-tunnuksemme on 2808647-5

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8.2.2022

Systemaattisen laadunvarmistuksen avulla saavutat tavoitteesi

Laadunvarmistus

QualityDesk Usein kysytyt kysymykset

Tässä artikkelissa vastaamme QualityDeskistä usein kysyttyihin kysymyksiin. Mikäli sinulla on mielessäsi kysymys johon emme vastanneet, jätä kysymyksesi kommentteihin ja vastaamme siihen pikimmiten! 1. Teemme laadunvarmistusta

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24.1.2022

Laadunvarmistus

Kuinka laadunvarmistus auttaa ruuhkatilanteissa?

Pidimme kumppanimme Puzzelin kanssa webinaarin aiheesta. Webinaarin ja esitysmateriaalin voit ladata itsellesi artikkelin lopusta.

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17.11.2021

Kutsu QualityDeskin ja Puzzelin yhteiseen webinaariin

Asiakaspalvelu

Webinaari: Näin varmistat asiakaspalvelun laadun ruuhkatilanteissa

QualityDeskin ja Puzzelin ensimmäinen yhteinen webinaari on täällä!

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20.10.2021

Cookie	Kesto	Kuvaus
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
__stripe_mid	1 year	Stripe sets this cookie cookie to process payments.
__stripe_sid	30 minutes	Stripe sets this cookie cookie to process payments.
_lfa	2 years	This cookie is set by the provider Leadfeeder to identify the IP address of devices visiting the website, in order to retarget multiple users routing from the same IP address.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Analytics" category .
cookielawinfo-checkbox-functional	1 year	The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Necessary" category .
cookielawinfo-checkbox-others	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Others".
cookielawinfo-checkbox-performance	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to store the user consent for cookies in the category "Performance".
elementor	never	This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.
viewed_cookie_policy	1 year	The cookie is set by the GDPR Cookie Consent plugin to store whether or not the user has consented to the use of cookies. It does not store any personal data.
XSRF-TOKEN	12 hours	This cookie is set by Wix and is used for security purposes.

Cookie	Kesto	Kuvaus
__hstc	1 year 24 days	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_UA-102035177-1	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
hubspotutk	1 year 24 days	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Cookie	Kesto	Kuvaus
_gat	1 minute	This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites.
ac_enable_tracking	1 month	This cookie is set by Active Campaign to denote that traffic is enabled for the website.

Cookie	Kesto	Kuvaus
__hstc	1 year 24 days	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_UA-102035177-1	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
hubspotutk	1 year 24 days	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Cookie	Kesto	Kuvaus
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
fr	3 months	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

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QualityDesk on yksi Kontaktadagen 2022 sponsoreista

Miten saavuttaa asiakaspalvelulle asetetut tavoitteet?

Laskutusosoitteemme muuttuu 1.2.2022

QualityDesk Usein kysytyt kysymykset

Kuinka laadunvarmistus auttaa ruuhkatilanteissa?

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