Elevate Your Contact Center Performance
QualityDesk provides the complete quality assurance and coaching solution for contact centers looking to improve customer experience and agent performance.
- Free trial
- No credit card required
- Unlimited core features
Proven Results from Our Customers
- Customer experience: +15 points (NPS)
- Sales growth: +30%
- Efficiency increase: +20%
Everything You Need for Superior Quality Assurance
Our comprehensive platform gives you all the tools to monitor, coach, and improve your contact center performance.
Quality Assurance
Ensure the quality of your contact center through continuous evaluations and detailed feedback with the scorecards you can modify freely. Enable your agents to track their own performance and conduct self-assessments to quarantee continuous improvement.
Coaching
Empower your teams with structured coaching sessions and personalized follow-up. Encourage self-reflection and enable employees to monitor their own coaching session to maximize their potential and efficiency.
Automatic Reporting
Get real-time, automated, and visual reports from a single platform, allowing you to monitor company-wide metrics and effortlessly see the correlation between actions and results.
Data protection
Comply with GDPR and safeguard both your customers’ information and employee data with our advanced data protection and privacy solutions.
Satisfaction Measurement
Measure and analyze customer and employee satisfaction with integrated surveys, gaining valuable insights for strategic decision-making.
All-in-One Solution
Centralize quality management, coaching, and security in a single integrated platform that streamlines and enhances your operations. Access key business metrics from one place for a clear and direct view of performance.
Trusted by Contact Centers Worldwide
See why quality assurance leaders choose QualityDesk to elevate their team performance.
Ready to transform your contact center quality?
Join thousands of contact center professionals who use QualityDesk to improve agent performance and customer satisfaction.
Try QualityDesk for free with demo access.
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Contact us
Have questions about QualityDesk? Our team is here to help you find the perfect solution for your contact center.
QualityDesk
We are experts in quality assurance of customer interactions and in compliance with regulatory requirements.
