QualityDesk-priser

QualityDesk is an application designed for quality assurance in customer service and sales, as well as for coaching staff. It was born out of the founders’ own frustration with poor tools in the industry. With QualityDesk, evaluating the quality of customer interactions and driving continuous improvement becomes easy, effective, and measurable.

There are several ways to start using the QualityDesk application. For AI features, the process begins through our sales team so we can carry out a thorough assessment of your needs.

Once the agreement is in place, the application can be up and running in as little as one working day.

QualityDesk is a quality assurance and coaching software used to evaluate customer interactions and support employee development. The application allows you to create evaluation forms for customer interactions and coaching forms for employee training.

In addition, it includes features for measuring customer experience and employee satisfaction, visual reporting, and tracking individual employee development.

Employee onboarding can also be managed through QualityDesk, making it easy to verify later that all required tasks have been completed.

Yes, you can! You can create a completely free FREE version with up to 10 users. This version does not include AI features.

For other versions of the application, the need for testing is assessed on a case-by-case basis.

In most cases, we agree on a pilot period during which you can validate the benefits of the application for your organization.

The data is stored within the EU and is processed fully in accordance with GDPR requirements.

Yes, it is.

Yes, it is.

QualityDesk’s customer support is available on weekdays from 7 AM to 3 PM (Centreal European Time). You can reach support via the in-app chat or by email. Our self-service portal is available 24/7.

Our customer support rating is 4.9/5. All inquiries are handled within ten minutes.

QualityDesk can be integrated with various services, including contact center systems, HR platforms, CRMs, ERPs, and customer satisfaction survey tools. It also supports AD integration for user management.

Customers also receive access to an API, which allows QualityDesk data to be fetched into other systems or reporting tools such as Qlik Sense or QlikView.

The application is updated monthly, mainly based on user feedback. You can read more about it in this article.

Yes, you can. When purchasing online, you will normally be charged monthly, so you can stop using the app whenever you want.