Soluciones ofrecidas por QualityDesk

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STARTER

10 € perfil / mes
  • Puesta en marcha en minutos.
  • Software intuitivo, fácil de usar y basado en el navegador.
  • Instrucciones claras para el usuario y un servicio de atención al cliente rápido y bien valorado.
  • Funciones de creación y edición de formularios de evaluación y entrenamiento + plantillas prefabricadas.
  • Importación de usuarios de forma masiva.
  • Informes en tiempo real y seguimiento del desarrollo.
  • Vista del desarrollo de los empleados.
  • Contiene seis roles: Administración, Dirección, Jefe de Unidad, Jefe de Equipo, Entrenador y Empleado.
  • Facturación mensual.
  • Precio: 10€ / perfil / mes (IVA 0).
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Popular

COACHING LEADERSHIP STARTER KIT

2 500 €
Agilice la gestión de su empresa con la ayuda del software QualityDesk.
  • Onboarding para mostrar la plataforma y la configuración de la empresa. Acordar el calendario del proyecto y sus objetivos.
  • Creación de formularios de evaluación y formación de los usuarios.
  • Creación de formularios de coaching y formación de los usuarios.
  • Reuniones de seguimiento del proyecto. Revisión de los resultados previstos y validación y ajuste de los formularios según sea necesario.
  • Resumen del proyecto: revisión de los objetivos, conclusiones y resultados del proyecto.
  • Duración 2 meses incluyendo hasta 6 horas de consultoría senior.
  • Precio: 2500€ (IVA 0)
Agenda una reunión de inicio
“We've got a better handle on the quantity and quality of quality evaluations. This has given us greater visibility of the development path and information on the development of individuals. And the fact that the information is in one place is more than a plus.”
LocalTapiola
"From a quality perspective, we monitor internal quality development through the QualityDesk, but of course the customer experience is also a factor. Internal work would be pointless if quality development was not reflected in the customer experience. It has been nice to see that when internal quality is improved, the customer experience automatically improves. In one year, we have improved 25% of the customer's experience of the friendliness of the service. Now we are closer to 95%!"
Posti group oyj
Posti Oyj (Finnish Post Office)
“I would recommend the app to everyone except competitors. I would not recommend it to competitors because it would be an advantage for them."
Fortum

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Tenemos soluciones para asegurar la calidad y el desarrollo de los equipos de ventas y servicio de atención al cliente para todo tipo de empresas.

Combina como quieras las múltiples funcionalidades de nuestro software para crear un paquete a tu medida.

Agenda una reunión con nosotros y te contamos cómo QualityDesk puede ayudar a tu negocio 👉

FAQ - Frequently asked questions

QualityDesk is software for customer service and sales quality assurance and staff coaching, born out of the founders’ own frustrations with poor tools in the industry. QualityDesk makes it easy, efficient and measurable to assess and continuously improve the quality of customer interactions. 

QualityDesk is a quality assurance and coaching software that can be used for quality assurance of customer interactions and coaching of staff. QualityDesk can be used to build evaluation forms for assessing customer interactions and coaching forms for coaching staff. In addition, the application provides features for measuring customer and employee experience, visual reporting and employee progress monitoring.

The software has six different user roles: admin, management, unit manager, team leader, coach, and employee. Thus, the app can be used for managing and coaching the entire organisation!

Employee orientation can also be built into QualityDesk, allowing later verification that the employee has completed the required tasks.

QualityDesk gathers the whole quality assurance process into one software. It makes the data easy to extract and identifies areas for improvement.

Thanks to QualityDesk, our customers have saved thousands of working hours, improved compliance, increased sales, and improved both customer and employee satisfaction.

When you want to buy the QualityDesk software, you first go to the checkout page where you can fill in the information required to set up the software and provide your credit card details. Once payment has been made, you can go to the front page of the software and start creating usernames in the software. The software’s chat tool contains clear setup instructions.

Otherwise, please contact sales via the Contact Us page or email sales@qualitydesk.com.

Once you have made a purchase, confirm your order via the message sent to you by email. You will then be able to log in to the app. You will find a chat in the bottom right corner where you can access the guides for setting up QualityDesk. You can also send us a message in the chat if you have any questions.

The data is stored in the EU.

Yes, it is.

The QualityDesk customer service is available on weekdays from 8 am to 4 pm Finnish time. You can contact customer service via the chat window in the software or by phone. The self-service portal is available 24/7.

Yes, you can. When purchasing online, you will normally be charged monthly, so you can stop using the app whenever you want. 

Our customers have given the software a net promoter score (NPS) of 88. The most obvious reason is the ease of use of the software. Unlike many software applications, QualityDesk does not cause so many feelings of frustration. Another reason is the speed of our customer service. During service hours, we respond to all support requests within the same day.