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Oavsett om du är intresserad av kvalitetssäkring, coachning, ledning, kundupplevelse, medarbetarupplevelse eller allt detta kan vi hjälpa dig.
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FAQ - Frequently asked questions
QualityDesk is software for customer service and sales quality assurance and staff coaching, born out of the founders’ own frustrations with poor tools in the industry. QualityDesk makes it easy, efficient and measurable to assess and continuously improve the quality of customer interactions.
QualityDesk is a quality assurance and coaching software that can be used for quality assurance of customer interactions and coaching of staff. QualityDesk can be used to build evaluation forms for assessing customer interactions and coaching forms for coaching staff. In addition, the application provides features for measuring customer and employee experience, visual reporting and employee progress monitoring.
The software has six different user roles: admin, management, unit manager, team leader, coach, and employee. Thus, the app can be used for managing and coaching the entire organisation!
Employee orientation can also be built into QualityDesk, allowing later verification that the employee has completed the required tasks.
QualityDesk gathers the whole quality assurance process into one software. It makes the data easy to extract and identifies areas for improvement.
Thanks to QualityDesk, our customers have saved thousands of working hours, improved compliance, increased sales, and improved both customer and employee satisfaction.
When you want to buy the QualityDesk software, you first go to the checkout page where you can fill in the information required to set up the software and provide your credit card details. Once payment has been made, you can go to the front page of the software and start creating usernames in the software. The software’s chat tool contains clear setup instructions.
Otherwise, please contact sales via the Contact Us page or email sales@qualitydesk.com.
Once you have made a purchase, confirm your order via the message sent to you by email. You will then be able to log in to the app. You will find a chat in the bottom right corner where you can access the guides for setting up QualityDesk. You can also send us a message in the chat if you have any questions.
The data is stored in the EU.
Yes, it is.
The QualityDesk customer service is available on weekdays from 8 am to 4 pm Finnish time. You can contact customer service via the chat window in the software or by phone. The self-service portal is available 24/7.
Yes, you can. When purchasing online, you will normally be charged monthly, so you can stop using the app whenever you want.
Our customers have given the software a net promoter score (NPS) of 88. The most obvious reason is the ease of use of the software. Unlike many software applications, QualityDesk does not cause so many feelings of frustration. Another reason is the speed of our customer service. During service hours, we respond to all support requests within the same day.
