Download Coach's Handbook

Coach´s handbook

Coach´s handbook is best suited for anyone working as a supervisor or coach. This handbook will give you great advices, views and insights to following topics:

1. Time management.
2. Analising teams results.
3. Setting goals for the teams.
4. Holding expectations discussions.
5. Making and executing coaching plan.

This handbook has been written with the experience I gathered working over 15 years in contact centers as a telemarketer, customer service representative, coach, trainer, supervisor and head of office. I believe this handbook will be useful to you! If you want to give any feedback, don’t hesitate to contact me ville.mikkonen@qualitydesk.com or +358 50 5737 601