See what's happening in your business
Traditional methods make it difficult for management to get an idea or a view of what is happening in different departments and teams, how many coaching sessions, such as one-to-one meetings, are held, and how they affect the quality and performance of customer service or sales.
With QualityDesk you can see at a glance the management situation in your units and different locations. The same view can be combined with figures that are important for your organisation, such as sales, customer experience, efficiency or more. In this way, you can see everything that matters and identify the impact of management on other figures.
With QualityDesk, management can monitor the implementation of the HR strategy and the quality of management in different departments and teams, among others.
Benefits for executives
- The state of management of the whole organisation is clearly visible. Differences in the number and duration of coaching sessions between units and teams are easy to see, and thus to identify possible correlations with unit-specific results.
- With QualityDesk, the implementation of strategy, objectives and possible changes is made many times easier.
- The agreed coaching sessions will be entered directly into the calendar.
- Easily identify the root causes of each unit's success, as well as the challenges for the less successful ones.
- Thousands of hours of working time are saved every year by eliminating unnecessary manual work.
- Automatic email reports and follow-up reminders for agreed developments.
- Language options Finnish, Swedish, English, Spanish.
GDPR-compliant data management
Customer data has to be systematically managed, but the same goes for employee data.
A large number of organizations record their management discussions completely at random. The most common solutions include note tools, emails and Word and Excel documents. Data management becomes fragmented and can even become unmanageable. What if an employee asks for their information? Compiling them may prove impossible.
QualityDesk offers a solution to this where all operative management discussions are gathered into one application. Everything can be found behind one login, for management, supervisors and employees. There is no need to send information by email, Teams or in various files.
In addition, QualityDesk’s automatic data deletion allows you to delete all old data according to the data security guidelines of your company or the law. A report is generated of each deletion, leaving a trace that can be verified if necessary. This makes it easier to comply with the provisions of the GDPR, among others.
Book a time for demo!
We provide solutions for quality assurance and staff development within sales and customer service. The QualityDesk software consists of different features, from which you can build a package to suit your needs. Do you want to learn more about how to make quality assurance easy, effective and measurable?
Book a meeting and we’ll show you how QualityDesk could benefit your business. 👉
