Coaching Leadership in Practice: An effective coaching form for achieving goals
A coaching leadership style does not require certification, training, or any other initial investment. Anyone can start using a coaching leadership style right away and learn as they go.
Improving the Quality of Customer Service – How to Ensure Quality and Achieve Goals?
The quality of customer service is crucial to business success. It’s not just about providing quick and correct answers but also delivering consistent and customer-focused service. In this article, we will go through how to ensure the quality of customer service and achieve the set goals.
QualityDesk evolves based on customer feedback
A high-quality customer experience requires continuous development and interaction, and at QualityDesk, we want to ensure that our product meets our users needs.
How to create an excellent quality assurance process for a contact center?
Quality assurance in a contact center and generally in managing customer interactions is extremely important.
Coaching Leadership in Practice: An effective coaching form for achieving goals
A coaching leadership style does not require certification, training, or any other initial investment. Anyone can start using a coaching leadership style immediately and learn as they go.
Customer service as a competitive tool: What is good customer service?
What is good customer service? Excellent customer service includes the following elements: The service is friendly and consistent, regardless of the customer service representative. The customer feels heard and understood and knows what will happen next. The matter is resolved in a single contact. Listening to hold music is kept to a minimum. There is […]
