QualityDesk saves supervisors' time
The team leader often has many responsibilities, which are often difficult to manage. Coaching is one of them and should never be pushed aside due to other priorities. However, this can easily happen when there are no clear objectives for leadership or when there is no coaching of the supervisors themselves.
With QualityDesk, the team leader can see their team with a single login. They can see all the coaching sessions that have taken place, the development objectives that have been recorded, their performance and all the evaluations that have been carried out on the employee. A visual view of progress is provided, making management easier.
The team leader does not need to send reminders, forms, or emails to employees, as these come automatically from QualityDesk. There is also no need to spend any time on manual reports or summaries, as reporting in QualityDesk is automatic and real-time.
Benefits for Team Leaders
- Managing your team coaching sessions is easy and all from a single sign-in.
- The evaluation forms are easy to fill in and they make it easy to do things like listen to calls and evaluate agents' performance.
- The results of customer experience and employee experience can be added to the same view, making management even easier.
- The agreed coaching sessions will be entered directly into the calendar.
- Evaluation results and coachings are in one visual view. The team leader recognises the impact of coaching on the quality of work. Results are instantly visible, so you don't have to wait for excel reports.
- Automatic email reports and follow-up reminders for agreed developments.
- Language options Finnish, Swedish, English, Spanish.
GDPR-compliant data management
Customer data has to be systematically managed, but the same goes for employee data.
A large number of organizations record their management discussions completely at random. The most common solutions include note tools, emails and Word and Excel documents. Data management becomes fragmented and can even become unmanageable. What if an employee asks for their information? Compiling them may prove impossible.
QualityDesk offers a solution to this where all operative management discussions are gathered into one application. Everything can be found behind one login, for management, supervisors and employees. There is no need to send information by email, Teams or in various files.
In addition, QualityDesk’s automatic data deletion allows you to delete all old data according to the data security guidelines of your company or the law. A report is generated of each deletion, leaving a trace that can be verified if necessary. This makes it easier to comply with the provisions of the GDPR, among others.
Book a meeting with us!
We provide solutions for quality assurance and staff development in sales and customer service within organizations. The QualityDesk software consists of different features, from which you can build a package to suit your needs. Do you want to learn more about how to make quality assurance easy, effective and measurable?
Book a meeting and we’ll show you how QualityDesk could benefit your business. 👉
