Good leadership is our passion!
We believe that everyone deserves exceptional leadership. We make it a reality, ensuring long-lasting development!
We help every individual and organization on the path of leadership and customer experience development to improve customer and employee experiences and achieve their performance goals.
QualityDesk is created by professionals - for professionals!
The founders created QualityDesk to meet needs that they had identified based on 40 years of combined leadership and team managements experience.
Ville Mikkonen was the one who brought it all together. He first felt the need to create software like this in 2005. At the time, he was working as a telemarketer and was promoted to a sales team coach. The team’s results were poor, but the reason for this was not yet clear.
To be able to coach the employees on the right topics, he first had to find out what was happening during the customer interactions. As a solution, Ville created an Excel form that he used as the basis for his internal quality assurance work. He listened to each employee’s customer interactions, evaluating them and thus identifying their development needs on an individual level. Then he began to work on these topics in coaching sessions – sometimes on a daily basis.
Excel's made life difficult
Records were kept of all coaching sessions, development targets were set, and in a couple of months, significant results were achieved in terms of sales and, more importantly, in terms of employee satisfaction. The employees felt that they were valued and that their work really mattered.
However, as is typical with these makeshift solutions, there is a “but”. As the months went by, the process began to wither away. Ville simply did not have enough time to do enough evaluations with his Excel form, send the evaluations and coaching materials to the employees via email, and follow up on their areas for improvement. Everything felt chaotic.
Even today, most organizations still face this same problem. When you think of an organization with hundreds or even thousands of employees, how much time do you think manual processes like this take every year?
Our values
Systematic
We work systematically. Systematic means that we always have a goal to go forward. Steps to achieve that goal and clear tracking of what we have done.
We are constantly monitoring how we have progressed towards our goals.
Our way of working is also systematic in the context of software development. We have a clear structure and common sense in everything we do.
Effective
When we work systematically, we can work efficiently so that working leads to the right things.
Efficiency must not be seen as more important than systematicity, as efficiency alone leads to an effective move towards the unknown and the indeterminate
Relaxed
While we operate systematically, logically, and efficiently, relaxation is also an integral part of our culture. We are not rigid unless a situation requires it.
We laugh together and enjoy work, as well as life in general.
Brave
We are curious and brave to try out things on our own and as a company.
We can make mistakes, and we must learn from them. If there are no mistakes, we haven’t tried enough.
What sets us apart from other SaaS providers?
Ease
We are easy to contact, and problems are resolved quickly and efficiently. We communicate in a way that is easy to understand. In our application, we have prioritized not only security but also ease of use. An application should never be difficult to learn or frustrating to use. Implementing QualityDesk can take as little as two hours.
Partnership
We are not just an application provider; we are a partner. You can rely on us, be open with us, and work with us to develop the operations and processes of your organization, unit, or teams. If, for any reason, we are unable to help, we will be honest about it and seek assistance from our extensive partner network.
Expertise
The founders’ combined experience of over 50 years in leadership gives you the opportunity to reach the top as well! Whatever the challenge may be in these contexts, we are here to help! It’s rare for an application provider to offer strong expertise and consulting alongside the application. This way, you don’t need expensive consultants; you get it all from us.
Cyber Security
Security is extremely important to us. We have been audited several times, most recently in 2024 by WithSecure. During that audit, we received top marks, and the auditor commented, ‘One of the safest applications I have audited.’ This is one reason why we are a market leader in the insurance and banking sectors.
QualityDesk’s Key Figures
Founders
