Webinars
The meaning of quality assurance in a contact center
This webinar shows the meaning of quality assurance in a contact center. It affects on so many levels, that it is, or should be, the most important process in any contact center or service desk.
In the webinar, you can see, how to create a working quality assurance process and make people actually do evaluations.
Speaker is Ville Mikkonen, QualityDesk’s co-founder. With almost 20 years of experience from the contact center industry, Ville has seen how quality assurance effects nearly everything in a contact center.
How to make a coaching form that actually works?
Coaching leadership is probably the best way to make sure your team, unit and the whole company is achieving its goals. It’s also the easiest way to make sure, your employees are happy and customers love you!
Starting is the most difficult part! In this webinar, QualityDesk’s COO, Ville Mikkonen will show you how to build a coaching form that actually works.
Partnerwebinars
Kontakta Webinar: Bästa metoderna för överlägsen kvalitet i kundinteraktionerna
I det här webinariet pratar vi om hur coachande ledarskap används i kvalitetssäkringsarbete och de vanligaste utmaningarna och fallgroparna. Du vill hör också hur energibolaget Fortum har löst dessa utmaningar från deras kvalitets- och utbildningsspecialist Dennis Forsberg.
