Moving from outdated Excel spreadsheets to modern QualityDesk systems, Reale Seguros experienced a profound transformation in their quality control methods. This change has sped up internal operations and elevated the customer experience to a higher level. Belén Vázquez, the contact center manager at Reale Seguros, shares her experiences on how QualityDesk has facilitated achieving and maintaining high quality standards in every customer interaction.
Optimizing Business Strategy
In addition to improving internal operations and customer service quality, QualityDesk has played a crucial role in Reale Seguros’ business strategy. The tool has been adapted to monitor not only internal operational aspects but also business interactions managed by subcontracted partners.
Maintaining Quality Standards Through Collaboration
The flexibility of QualityDesk allows Reale Seguros to maintain the same quality standards across their entire commercial operation, including managing emails and telemarketing campaigns. This is vital to ensure that all aspects of the customer experience are consistent and of high quality, regardless of the communication channel.
Belén Vázquez highlights the importance of this adaptability: “We use QualityDesk across the entire spectrum under my umbrella: 60 people internally in benefits and about 35 people in the commercial part.”
In conclusion, QualityDesk has provided Reale Seguros with the necessary tools to ensure continuous improvement in all areas of their operation, significantly contributing to their success and customer satisfaction. With testimonials like that of Belén Vázquez, it is clear that QualityDesk is a comprehensive solution that any service-oriented company can leverage to elevate its quality and efficiency.
What Does QualityDesk Do?
QualityDesk is a modern leadership application for the digital age, designed for companies that want consistent management and excellent supervisors.
Excellent and consistent leadership significantly facilitates employees’ success in achieving their goals, thereby enhancing job satisfaction and commitment to the company. When employees and supervisors are well-cared-for, excellent service delivery is also ensured. Customers appreciate this and engage more with your company.
QualityDesk combines the significance of human work tirelessly supported by artificial intelligence 24/7. Supervisors don’t need to spend time taking manual notes, making to-do lists, or doing manual evaluation tasks, as they can focus on the person thanks to AI!
Want to Achieve Your Goals?
If you want to achieve the goals of your contact center, increase your sales, and ensure that everyone is performing top-notch work, download our demologins and try QualityDesk in action!
