Download the Evaluation Form template
The template is designed to ensure the quality of customer service or telemarketing
Evaluation form template for monitoring in contact centers
The evaluation form template is designed for a contact center environment to ensure the quality of customer service and/or telemarketing, i.e., for monitoring purposes.
This template includes ready-made formulas and scoring, so you can easily substitute your own evaluation criteria and start monitoring right away.
And once again, this template is based on our over 40 years of contact center experience and has been proven effective. Excel may not replace a dedicated application, but it’s a great starting point.
