The Key Aspects of Measuring and Analyzing Contact Center Performance
Measuring the efficiency of a contact center is a multifaceted process that depends largely on its primary function: whether it focuses on customer service or sales. The selection of metrics and their analysis significantly influence the organization’s operational flow and goal achievement. Here you can read the key aspects of measuring and analyzing contact center perfomrance.
How to monitor the success of your campaigns?
You have launched your campaign and you feel good about it. But how can you be sure that your campaign is really having the desired effect? In this post, we’ll give you some tips on how to monitor the success of your customer service campaigns. By doing so, you can make the necessary adjustments and […]
6 tips for telemarketing coaching!
Earlier I wrote about six tips that a telemarketer can use to achieve better results and to create excellent customer experiences. However, the fact is that with the help of modern telemarketing technology, one employee can achieve up to 100 customer contacts per day. At this pace, a telemarketer may easily lose their focus, which will lead to lower customer contact quality and lower sales rates. None of us are machines, so how can we prevent this from happening? Of course, supervisors are the answer.
6 tips for better results and customer experiences in telemarketing
My first experience with telemarketing goes back to 2003, when I tried doing telemarketing in an agency located in Joensuu.
