Fully Automated Quality Assurance for Customer Service and Sales
Forget random Spreadsheets and superficial tracking. With QualityDesk, you can analyze every customer interaction based on the things that truly matter to your business — fully automatically and with top-level data security.
- ROI in max. 6 months
- Easy to use
- Top-level security, externally audited
Get precise insights into exactly what you want to measure
Quickly check your team’s performance, identify strengths and weaknesses in time, and help your employees reach their goals.
Effortless evaluation forms
- Create your own evaluation form where each question serves as a command for the AI.
- The evaluation is based precisely on the criteria you define as important.
- You won’t get vague scores — only concrete data to improve your operations.
AI evaluates, people coach
- Integrate QualityDesk into your contact center system.
- Let AI transcribe and evaluate customer interactions — even 24/7.
- Alternatively, you can import transcripts from another system via integration or manually.
- Management, team leads, and — if desired — employees see the situation instantly upon logging in, with no manual work required.
The evaluation form adapts with you
- Evaluations can also be done manually when needed.
- The form can be edited at any time — in just a few minutes.
- This ensures that the AI’s evaluation criteria always align with your current goals.
Management gains valuable insights from the customer interface
- Management can track how different products are discussed in customer interactions.
- You can see how often products are offered — and with what results.
- With this data, you can improve services and boost sales based on real insights.
Employees grow through evaluations
- Employees can be given access to their own evaluation results.
- They see what defines the quality of a customer interaction and how to improve it.
- AI provides written feedback for each evaluation, making it clear why each result was given.
- Employees can also complete self-evaluations and actively develop their own skills.
Data security is the foundation of everything
Use AI to support quality assurance in customer interactions and save time for both managers and employees. You get everything up and running easily, and you can start with a pilot to experience the benefits of the application in practice. Get in touch, we’d be happy to tell you more!
Nordic quality
QualityDesk is a Finnish service, and the AI solution is built on Microsoft technology.
GDPR-compliant
All data is processed within the EU in accordance with GDPR. Our service is audited by cyber security professionals.
AI regulations taken into account
The latest EU AI regulations are fully considered, and we provide the necessary documentation for authorities.
What about the price? Surprisingly affordable
High-quality evaluation of up to 2,000 calls = €500
- A massive difference compared to manual evaluation (90 vs 2,000 calls/month)
- Comprehensive insight into all customer interactions
- A fully automated process that saves working hours
- You can evaluate every interaction and adjust the volume as needed
The practical benefits of QualityDesk AI
Time savings
Save hundreds of hours annually on compliance reporting and maintenance. Automated documentation and AI-assisted analysis free up resources for more important tasks.
Improved customer experience
Customer experience improves by and average of 15 NPS points. Quality assurance and coaching-oriented leadership ensure that every customer interaction meets quality standards.
Increased upselling
Upselling increases by at least 30 %. AI-supported quality assurance helps identify upselling opportunities and ensures the sales process follows best practices.
Compliance-assurance
Ensure that all regulatory requirements are met in every customer interaction. QualityDesk automatically documents and verifies compliance fulfillment.
Real-time data
Access real-time data on the quality and efficiency of customer interactions. Use this information to improve processes and deliver targeted employee coaching.
Coaching-oriented leadership
We support managers in coaching-based leadership. QualityDesk helps identify development areas and provides tools for effective team guidance.
FAQ – Frequently Asked Questions
QualityDesk is an application designed for quality assurance in customer service and sales, as well as for coaching staff. It was born out of the founders’ own frustration with poor tools in the industry. With QualityDesk, evaluating the quality of customer interactions and driving continuous improvement becomes easy, effective, and measurable.
There are several ways to start using the QualityDesk application. For AI features, the process begins through our sales team so we can carry out a thorough assessment of your needs.
Once the agreement is in place, the application can be up and running in as little as one working day.
QualityDesk is a quality assurance and coaching software used to evaluate customer interactions and support employee development. The application allows you to create evaluation forms for customer interactions and coaching forms for employee training.
In addition, it includes features for measuring customer experience and employee satisfaction, visual reporting, and tracking individual employee development.
Employee onboarding can also be managed through QualityDesk, making it easy to verify later that all required tasks have been completed.
Yes, you can! You can create a completely free FREE version with up to 10 users. This version does not include AI features.
For other versions of the application, the need for testing is assessed on a case-by-case basis.
In most cases, we agree on a pilot period during which you can validate the benefits of the application for your organization.
The data is stored within the EU and is processed fully in accordance with GDPR requirements.
Yes, it is.
Yes, it is.
QualityDesk’s customer support is available on weekdays from 7 AM to 3 PM (Centreal European Time). You can reach support via the in-app chat or by email. Our self-service portal is available 24/7.
Our customer support rating is 4.9/5. All inquiries are handled within ten minutes.
QualityDesk can be integrated with various services, including contact center systems, HR platforms, CRMs, ERPs, and customer satisfaction survey tools. It also supports AD integration for user management.
Customers also receive access to an API, which allows QualityDesk data to be fetched into other systems or reporting tools such as Qlik Sense or QlikView.
The application is updated monthly, mainly based on user feedback. You can read more about it in this article.
Contact us
Use AI to support quality assurance in customer interactions and save time for your managers and employees. Everything is easy to set up, and you can start with a pilot project to see the practical benefits of the application. Get in touch, we’d be happy to tell you more!
QualityDesk
We are experts in quality assurance of customer interactions and in compliance with regulatory requirements.