Coaching customer service agents is important to Aller Media

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Aller Media and QualityDesk have signed a contract regarding the use of the QualityDesk service in Aller Media’s customer service quality assurance and customer service agent coaching processes.

Aller Media is a data-driven media and marketing company, a pioneer in digital and data business and the publisher of some of Finland’s most well-known magazines. Customer service quality and creating an excellent customer experience are very important to them, along with add-on sales.

With QualityDesk, Aller Media can easily monitor the content of customer interactions and use the collected data to improve the way they coach their customer service agents. This improves both the customer experience and the add-on sales.

QualityDesk’s customer promise is that our solution is the easiest way to ensure high quality, excellent customer experiences, personnel well-being and productivity.

“We are very pleased that Aller Media trusts our expertise! It has been a great and exciting experience working with them. This is another extremely impressive organization for which the quality of customer service is important, and they want to help their staff achieve better results!”, CEO Ville Mikkonen from QualityDesk Oy comments.

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