"The QualityDesk platform is easy and intuitive to set up and to navigate. Easily the best thing I like about the platform is the easy access to live support. Sure, there's a comprehensive help center online but if something goes wrong or if you have suggestions or requests, you can easily reach out to the support and ask for help or discuss the needs your organization may have."
Free Call Insights and Coaching tool for Small Teams
Save time with built-in quality checks, real-time call insights, and clear coaching. Get immediate feedback to boost customer service and sales.
- No need for credit card
- Easy-to-use
- Data stored in the EU, GDPR compliant.
Improve Customer Service and Sales
QualityDesk FREE cuts manual work, offers real call insights and clear coaching guidance for small teams.
Save Time on Call Reviews
Create quality score forms easily just in minutes. Easy-to-use and saves time compared to many other similar tools or spreadsheets.
See Results in Real Time
View call trends instantly with visual reports. Know what’s working to guide immediate improvements.
Simple, Direct Coaching Tools
Use built-in coaching sessions and clear feedback to empower agents to achieve their targets.
Free quality tools to help your team grow
Customizable Scorecards
Set up scorecards that match your team’s performance measures and goals.
Self Assessment Tools
Allow agents to track their own progress and improve call handling skills.
Built-in 1-to-1 Sessions
Access coaching sessions with follow-ups to address any performance gaps.
Real-time Call Insights
See call trends in real-time reporting so you can sport issues quickly and give feedback timely manner.
Robust Data Protection
Keep call data secure and stay compliant with up-to-date protection rules, such as GDPR.
Quick Issue Detection
Identify call issues promptly to support faster decision making and improvements.
FAQ - Frequently asked questions
QualityDesk FREE is a completely free version of the QualityDesk software designed for small customer service and telemarketing teams. It helps you get clear insights into your calls and easily guide your team’s coaching.
Easiest way is to sign-up for the Free account using the form below.
QualityDesk is a quality assurance and coaching software that can be used for quality assurance of customer interactions and coaching of staff. QualityDesk can be used to build evaluation forms for assessing customer interactions and coaching forms for coaching staff. In addition, the application provides features for measuring customer and employee experience, visual reporting and employee progress monitoring.
The software has six different user roles: admin, management, unit manager, team leader, coach, and employee. Thus, the app can be used for managing and coaching the entire organisation!
Employee orientation can also be built into QualityDesk, allowing later verification that the employee has completed the required tasks.
The data is stored in the EU.
Yes, it is.
Yes, you can. When purchasing online, you will normally be charged monthly, so you can stop using the app whenever you want.
The QualityDesk customer service is available on weekdays from 7 am to 3 pm CET. You can contact customer service via the chat window in the software or by phone. The self-service portal is available 24/7.
The application is updated monthly, mostly based on user feedback. You can read more about it in this article.
Free call reviews and instant coaching
Save your time by starting with QualityDesk FREE. Get access to evaluation tools that eliminate messy Excel tracking and leadership features that help you support your team’s wellbeing.
How does the Free account work?
Fill out the form 👉👉
Watch a 2-minute intro video and create your password
Log in at: https://app.qualitydesk.com
Use the application freely
Create your FREE QualityDesk account
- Completely free
- No credit card needed
Got more questions?
If you’d like to ask more or see a live demo with one of our experts, leave a contact request or book a meeting directly in their calendar. In addition to the application, we can support you with process development thanks to our broad expertise.
QualityDesk
We are experts in quality assurance of customer interactions and practical coaching leadership.