Contact centres usually have a higher employee turnover than many other businesses. Because of this, the orientation period needs to be efficient, but also pleasant to the employee.
This is an extremely broad topic, and, in addition to opinions, there are sure to be as many facts as there are people providing feedback. But let’s not let that bother us right now! In this article, I will focus on feedback in general and highlight some things that you should consider when giving feedback. This article only concerns feedback situations between a supervisor and an employee.