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Quality Desk

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Attracting and keeping millennials

Attracting and keeping millennials

The way we look at work has changed. It’s no secret that retention rates for millennials are in decline and have been for a while. The average turnover in call centers is around 33 %, and in some cases, this rate can be much higher – even reaching three-digit numbers fast.

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Discussing expectations – get to really know your team!

Of course, as a supervisor you surely know your team, but the expectations you have of each other may often be a little unclear. What do the employees expect of you? Discussing results, giving more feedback, coaching, helping, letting them be?

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Emotion trumps reason. Every time.

What are you feeling right now? Why do you feel that way? These are questions that you should definitely think about every now and then. Especially when emotions are running high: you may be feeling angry, frustrated, disappointed, happy, successful or thankful.

contact-centerin-yleisimmat-ongelmat

Top problems for contact centres, #1: Excel files

Excel is great. Please believe me when I say that I really do like it! In practice, this is because I have used it to create a wide variety of reporting solutions over the past 14 years that I have spent working in the contact centre industry.

Quality Desk

The latest Articles

Sakari Taitonen QualityDesk

QualityDesk sponsors Kontaktadagen 2022

Kontaktadagen is the biggest conference of the year for those who work with customer meetings via telephone and digital channels and want to create tomorrow’s

QualityDesk is the most intuitive software on the market

QualityDesk now available online

Starting systematic quality assurance is now easier than ever. You can subscribe to QualityDesk online and start using it in minutes! We have made the

Trendaavat

The Most Popular Articles

QualityDesk is the most intuitive software on the market

QualityDesk now available online

Starting systematic quality assurance is now easier than ever. You can subscribe to QualityDesk online and start using it in minutes! We have made the

Book your free demo today, and embark on a journey towards more satisfied customers and a happier staff!