Summer is usually a quiet time for customer service. Seasonally and regardless of the sector, there are quiet moments throughout the year. So this is a good time to do a little deeper analysis of what happens in customer encounters.
Promoting leadership excellence, QualityDesk Ltd gathers funding of more than 200,000 euros for internationalization
The lead investor is the Finnish Impact Venture Builder investment company Fiil Good that invests in companies aiming to resolve social problems and improve the wellbeing of the environment and/or people. The other investors include Sofokus Ventures that invests in scalable digital products and services.
First impressions are important. You only have one chance, and a first impression is created quickly. This is the time for a company’s customer service to show what it’s made of.
Contact centers usually have a higher employee turnover than many other businesses. Because of this, the orientation period needs to be efficient, but also pleasant to the employee.
Of course, as a supervisor you surely know your team, but the expectations you have of each other may often be a little unclear. What do the employees expect of you? Discussing results, giving more feedback, coaching, helping, letting them be?
Customer service, in itself, is not quite the same thing as the customer experience.