QualityDesk sponsors Kontaktadagen 2022

Sakari Taitonen QualityDesk

Kontaktadagen is the biggest conference of the year for those who work with customer meetings via telephone and digital channels and want to create tomorrow’s customer experiences. Kontaktadagen 2022 will focus on customer relationships in the digital world, customer experience and new technologies, including AI, which is increasingly impacting today’s customer relationships. We are excited […]

QualityDesk now available online

QualityDesk is the most intuitive software on the market

Starting systematic quality assurance is now easier than ever. You can subscribe to QualityDesk online and start using it in minutes! We have made the implementation and on-boarding as easy as possible, and you will have clear step-by-step instructions within the software. And what’s best, no IT department’s help is required for deployment, but the […]

Our invoicing address is changing 1.2.2022

Our company is now able to receive invoices electronically and therefore our invoicing address has been changed. Please update this new data found below into your customer database. Business ID (Finland) 2808647-5VAT identification number (Global) FI28086475E-invoicing address (Finland) 003728086475E-invoicing service provider (Finland) OpusCapita Solutions OyE-invoicing service provider ID (Finland) E204503Email invoicing address (Global) QualityDesk.FI.P.158168-5@docinbound.com Paper […]

Leveraging the protégé effect in customer support

teamwork makes the dream work

The importance of customer support can never be underestimated. Your agents are at the frontline of your business, and often also the last person your customers interact with after a sale is made or when they have issues with your services. Customer support agents are the ones handling your company’s reputation, and the satisfaction of […]

Everything related to coaching leadership now in one place

LähiTapiola logo

LocalTapiola Group is a mutual group of companies owned by its customers. It serves private customers, farmers, entrepreneurs, corporate customers, and organizations. LocalTapiola’s products and services cover non-life, life, and pension insurance, as well as investment and saving services. LocalTapiola employs 3,500 people and the number of owner-customers is nearly 1.5 million.  QualityDesk was first introduced at […]